Refund policy

Returns:
Upon receipt, please inspect your purchase and notify us of any damages, we will replace damaged items promptly within 24 hours of receiving. Damaged shipments may be subject to a UPS damage claim, so please photograph 6x (UPS requests multiple images) and save the original packaging. If you are dissatisfied with your purchase for any reason, merchandise can be returned for store credit within 7 days of delivery, if in original condition and packaging. Refunds are not issued except in the case of defective or damaged merchandise that we are unable to replace. Upstate credit is valid for one year from date of issue. Sale merchandise is final sale.

How do I return something to you? If you would like to return something, please send it back to Gone 103 E Broadway Fl 3 NY NY 10002 and send a tracking # to info@gonenewyork.com. The item must be in original condition and packaging. Please be mindful that you are responsible for getting it to us in its original condition, so be careful with its packing. If the product is defective, contact us and we will arrange to have the merchandise picked up from you. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us. Please make sure that you include your name, address, telephone number, order number, and e-mail address.

ALL ITEMS ON SALE, FLASH SALE ETC ARE FINAL SALE

EU Customers' Cooling Off Period:

Customers in the EU have the right to request cancellation of their order within 14 days of receiving the goods, commonly known as the "cooling-off period".

The refund will be in the amount of the order price. The customer is responsible for the return shipping. Refund will be processed within 14 days of approved cancellation request or when cancelled items are received.

This is not applicable to made-to-order items or digital items.

To cancel, please submit your request with your order number at https://gonenewyork.com/pages/eu-withdrawal-request or use the self-serve cancellation in your account at account.gonenewyork.com.